Proactive Knowledge Discovery
Empowering Customer Support teams
Lower time to resolution
Raise CSAT
Reduce training time
Don’t waste time searching for organizational knowledge – let knowledge come to you.
xFind accompanies the agent throughout a ticket, and automatically delivers the most relevant, updated information across all departments and knowledge bases, right to their screen
Receive a customer inquiry
xFind presents smart suggestions
Click and serve in seconds
Integrations
Powered by your knowledge systems
Proven Technology
Cutting-edge Information Retrieval and Machine Learning algorithms developed by Technion researchers.
Multi Signal retrieval – analyzes various angles of the information, for true contextual relevance
Relevance engine – indicates when xFind retrieves highly relevant information
Up to 90% retrieval accuracy, improves with use
Why we built xFind?
Customers are accustomed to quick, accurate answers with minimal human interaction. Yet some inquiries still require human analysis by support/success agents. xFind empowers support agents to perform at the highest level, and removes customer frustration even in the hardest cases to crack.
Reducing response times
"In the 6 months we've used xFind, support ticket response times have decreased by 12%"
(Keith De-Lin, Innovid Technical Support Manager)
Helping Juniors perform like Seniors
"xFind is invaluable for new users unfamiliar with a topic. xFind points them in the right direction every time"
(Keith De-Lin, Innovid Technical Support Manager)
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Reducing response times
"In the 6 months we've used xFind, support ticket response times have decreased by 12%"
(Keith De-Lin, Innovid Technical Support Manager)
Helping Juniors perform like Seniors
"xFind is invaluable for new users unfamiliar with a topic. xFind points them in the right direction every time"
(Keith De-Lin, Innovid Technical Support Manager)
iuiuoiu
dgdfgafdsg
Reducing response times
"In the 6 months we've used xFind, support ticket response times have decreased by 12%"
(Keith De-Lin, Innovid Technical Support Manager)
Helping Juniors perform like Seniors
"xFind is invaluable for new users unfamiliar with a topic. xFind points them in the right direction every time"
(Keith De-Lin, Innovid Technical Support Manager)
iuiuoiu
dgdfgafdsg